Privacy Policy - Decorustique | Rustic Home Décor & Garden Living

Last updated: 20 July 2025

At Decorustique, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By accessing our website or using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Details: Name, email address, phone number, shipping address, and other information provided during checkout or inquiry.
Behavioral Data: Data about your interactions with our website, including user preferences, browsing activity, and engagement patterns.
Conversational Data: Information shared during contact with our support team or automated interactions, including queries, messages, and responses.

This information helps us deliver better service, fulfill your orders, and personalize your experience.

2. How We Use Your Information

Your information is used for the following purposes:

To process orders and provide customer support
To improve our products, services, and website functionality
To send order updates, promotions, and newsletters
To enhance personalization and shopping experience
For internal analytics and system improvement
To explore partnerships relevant to our offerings

We may also use data to provide AI-powered recommendations and improve system efficiency.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your data:

Secure server environments
SSL encryption and secure data transmission
Regular security audits and access control systems

While we take all reasonable precautions, no method of online transmission is 100% secure. We encourage you to protect your credentials and contact us if you suspect unauthorized access.

4. Sharing of Information

We may share your data only when necessary, with:

Third-Party Providers: Such as AWS, Google Analytics, OpenAI, and our dropshipping partners for hosting, analytics, logistics, and service optimization
Internal Teams: For platform improvements and customer service
Legal Authorities: If required by law or to protect our rights

We do not sell or rent your personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies to:

Enhance website performance and functionality
Understand user behavior and improve usability
Deliver personalized content and promotions

You can manage or disable cookies through your browser settings. Disabling cookies may limit site functionality.

6. Your Rights

As a user, you have the right to:

Access your personal data
Request updates or corrections to your information
Request deletion of your data (subject to legal requirements)
Opt-out of promotional emails or marketing communication

To exercise your rights, please contact us at support@decorustique.com or call us at +91 7400603927

7. Data Retention

We retain your personal data for up to 2 years, or as long as necessary to fulfill orders and comply with legal or regulatory obligations. When no longer needed, data is securely deleted or anonymized.

Note: Our website is operated by Decorustique

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party platforms. Please review their policies before submitting your information.

9. International Users

If you’re visiting from outside India, please be aware that your data may be stored or processed in India or other countries where our vendors and service providers are located. By using our services, you consent to such transfers.

10. Children’s Privacy

This website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted data to us, please contact us immediately at support@decorustique.com for prompt removal.

11. Refund Policy

We do not offer refunds or accept returns. All sales are final unless the product is damaged, defective, or incorrect as per our vendor’s verification process. If such an issue occurs, please email support@decorustique.com within 7 days of delivery.